Within the Netherlands

PostNL letterbox parcel
€3.95 (for agendas and planners)
€4.20 

Standard shipping PostNL or Access Point Delivery (UPS or PostNL)
€7.75
- Choose between delivery to a PostNL service point or to your home.
- Free shipping on orders over €100.
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Outside the Netherlands

Shipping costs are calculated in your shopping cart.
Due to the highly fluctuating costs, we cannot provide an indication of this in advance.

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What should I do if my order has not arrived or is damaged?
- If you have chosen parcel post, you can email to info@tinne-mia.nl To provide your order number, we'll look into your package's whereabouts. You must do this within 45 days of shipment. Otherwise, we can no longer report the missing item to the carrier.

At the Tinne Mia webshop, we take the necessary steps when a package is delayed or appears to be missing. We will initiate an investigation in collaboration with the carrier. Based on our experience, such an investigation usually takes between two and three weeks. During this period, we cannot send a replacement package or issue a credit. We must await the outcome of this investigation before taking further action. However, we always strive to find a suitable solution in the event of a delay or loss.

- In case of damage, we ask you to return the damaged shipment to us.

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Returns

Not satisfied with your purchase? That's a shame! But of course, you can return it!

You have the right to return your purchase within 14 days of receiving it*. You can do this by sending an email to webshop@tinne-mia.nl within these 14 days. Send a return receipt with your name and order number. You will then receive a confirmation from Tinne+Mia stating how and to which address you can return the package (shipping costs are the customer's responsibility). After receiving this confirmation, you have 14 days to return the product.

Once we have received the product in good order, the purchase price will be refunded to the account used to make the purchase. The refund will be processed within 10 business days of receiving the returned package.

*) Please return your items to us in perfect condition. Returns will only be accepted if all labels are intact and attached. Tinne+Mia will not accept returns of items with removed labels.